Start With the Basics

General Questions

For free prize draws you can only enter once, but for paid entry prize draws there is no limit to the number of tickets/entries you can buy up to the number of available tickets.

Gearshot UK provides a competition/prize draw service which requires a test of knowledge when buying a ticket. This is as opposed to a lottery where no knowledge is required. We do not provide a lottery service as we are not licensed to do so.

Any other UK based competition sites which allow entry without answering a question (or which do not adhere to the many other requirements like we do) are actually operating an illegal lottery!

Each virtual ticket represents a chance to win the item you are buying the ticket for. You could win a £1,000+ piece of gear for less than £10 or you could win nothing. However, with odds as low as 1/200 the chances of winning are extremely high when compared to, for example, winning a similar value cash prize on a scratchcard.

Winners are chosen automatically once the prize draw has ended. Our site uses the PHP function mt_rand() as a random number generator which is based on the Mersenne Twister prime. The results of mt_rand() are completely random and we cannot influence the outcome at all.

If we’re picking the winner in a live draw then the app we use for the random number generation uses the Javascript function Math.random() to generate an equally random number which we also cannot influence.

You will receive an email at the end of the prize draw letting you know. We’ll also announce the winners on Instagram, Twitter and Facebook.

If you win we will arrange delivery of your prize using the delivery details you supplied when you placed your ticket order.

If not all the tickets are sold the item will be extended (a ‘rollover’) and all previous entries will remain valid for the new listing period. This will repeat until all the tickets are sold and a winner can be chosen.

If no tickets are sold the item might be relisted or it might be removed from our site due to lack of interest. 

Products are usually shipped from the United Kingdom. Most items will be shipped to you directly from reputable retail outlets (Andertons, PMT etc.), and may include branded retail packaging from the store as a result. In certain circumstances we may also ship your prize locally from a retail store in your own country if there are issues with delivering there from the UK.

Please note that if your item comes with a power supply it will come with a UK specification power adapter unless otherwise specified on the product page or if being delivered locally.

Generally all ticket sales are final and refunds are not offered. However, all requests are handled on a case by case basis so please contact us if you need a refund and we will do our best to help. To help with our handling of the case please explain why you need your tickets to be refunded.

Please note however that we are unable to offer a refund at all for completed prize draws which have either ended successfully or have rolled over. We can also only refund payments to the original payment method used when you placed your order.

No – all our tickets are virtual. You will not receive a physical ticket or an electronic printable ticket. You will receive a confirmation email with details of the tickets you purchased, but not any actual ‘tickets’ in any traditional format.

Yes! If we’re offering a free prize draw there is no purchase necessary, so you can complete your order without entering any payment details.

Yes! You can buy as many tickets for as many other items as you want (in the same or separate orders) and your free prize draw entry will still be valid.

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Other Questions

We accept payment by credit/debit card (via Stripe) or by PayPal (using your PayPal balance or credit/debit card through PayPal). Both of these payment methods are trusted, secure and offer you full protection in the event of any payment issues or disputes.

Yes, very. All website data is encrypted and the website itself is scanned daily for malware or corrupted files. We use ISO27001 certified hosting with both hardware (server level) and software (application level) firewalls and all data is handled in line with PCI DSS and GDPR standards.

All payment details are handled directly by the payment providers using iframes, which means that although you are entering the details on our site, we will never have access to view them.

We are the only regulation-compliant and secure specialist musical instrument/equipment prize draw provider in the UK. Our focus is on data privacy and security and not just selling tickets. We are run by IT professionals and musicians with a passion for great gear.

By all means! We can’t guarantee that we’ll be able to add all the requested items, but we are certainly open to suggestions and where possible we will cater for any listing requests.

No, shipping is free for everything on our site including free prizes. The only thing you might need to pay is import taxes, as unfortunately we don’t have any control over those.

You can read our how it works or terms and conditions pages for more details. If you still need more information then please feel free to contact us and we will be happy to help.

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If you still need answers or have any other questions at all, please don't hesitate to contact our friendly team who will be happy to help you.
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